Bugzero is a Web-based change management and issue tracking system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow.
Skype uses P2P (peer-to-peer) technology to provide voice- and video-based communication with other Internet users. The technology is extremely advanced, but easy to use. It features excellent sound quality, end-to-end encryption, and automatic negotiation of firewalls or routers. Among major features are SkypeOut and SkypeIn, adding the possibility to make low-cost calls to land line phones and having a fixed number to be able to receive calls from land line phones.
Yalst ("yet another live support tool") is a powerful chatting tool that integrates easily with any Web site. The highlights are visitor and operator initiated chats, audio and video chats, visitor monitoring and tracking with alarm functionality, form monitoring, file transfers in both directions during chats, plugin-free co-browsing, marketing tools (push banners, URLs, messages, and customized surveys), ad-tracking of campaigns, conversion tracking, departments, a FAQ database, a customized contact form (if chat is offline), chat between operators, and an application programming interface for deep Web site integration.
GoAnywhere automates and secures the exchange of data with your customers, trading partners, and servers. It allows your organization to consolidate all of its data transmission and processing needs under one solution with a single point of control and administration. With GoAnywhere, customers save a significant amount of time and money by eliminating the custom programming and manual steps traditionally required. It supports FTP, SFTP, FTPS, HTTP, HTTPS, SMTP, POP3, IMAP, Open PGP encryption, ZIP, GZIP, Excel, XML, and CSV standards. It connects to the database servers of DB2, SQL Server, Oracle, MySQL, Sybase, and Informix.
The Taridium ipbx is a complete software-based VoIP PBX system that replaces a traditional proprietary hardware PBX. It runs on Linux without the need for extra software licenses, and is based on the SIP standard. It supports many phones and is available for free in a 5 user version.