OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Gutuma is a feature rich PHP newsletter/mailing list management tool that is designed to be easy to install and use. It doesn't require a database, yet offers multiple lists, import and export from CSV, file attachments, drafts, AJAX subscribe gadgets, administrator email notifications, MD5 protected logins, and batched deliveries that can be driven by a cron job.
CGI::ContactForm is a Perl module that generates a contact form for the Web and sends a message to a predestinated recipient. Unlike many form-to-mail programs, it's limited to this single purpose, but it allows you to set up a decently designed form with a minimum of effort. In other words, it's simple to use rather than flexible, even if there are quite a few customization possibilities.
eformmail is a stand-alone CGI program that accepts an HTML form and emails it. The target email address is not buried in the HTML form, making it impossible for spammers to take advantage of this email address. A comprehensive manual is available. eformmail can also validate fields for validity using regular expressions. Since release 2.0 eformmail has a spam tram, so fake form submissions can be dismissed immediately. The proposed email output can be formatted by an XSLT processor.
Perl Webmail is a CGI/mod_perl application that interfaces with external POP3 and SMTP services. It provides all the expected functionality of a mail client, such as read, reply, forward, delete, as well as sending and receiving attachments, storage for mail folders, contacts, and calendar notes.