OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
BleachBit deletes junk to recover disk space and maintain privacy. It rids your system of old junk including cache, Internet history, temporary files, unused locale files (better than localepurge), logs, and cookies. Designed for Linux systems, it wipes clean 50 applications including Adobe Reader, Bash, Firefox, Flash, OpenOffice.org, Opera, Real Player, Skype, and more. It shreds files so that they cannot be recovered, and it wipes free disk space to hide insecurely deleted files. It offers both a simple PyGTK GUI and a command line interface for automation.