ITracker is a Java J2EE issue/bug tracking system designed to support multiple projects with independent user bases. It supports features such as full i18n support, multiple versions and project components, detailed histories, issue searching, file attachments, dynamic reports with charts, configurable field values, customizable project level fields, pluggable authentication, a built-in scheduler, and email notifications.
Issue-Tracker is a support issue tracking system. The system is written to be user-friendly and is built around a modular API to make it easy to add to if need be. It includes many features that can help customer/technical support organizations resolve issues quickly and easily. These features include things like file uploads, email parsing, unlimited users and groups, email and SMS notifications, group and user reporting, and much more.
GNATS is a portable incident/bug report/help request-tracking system which runs on UNIX-like operating systems. It easily handles thousands of problem reports, has been in wide use since the early 90s, and can do most of its operations over e-mail. Several front end interfaces exist, including command line, emacs, and Tcl/Tk interfaces. There are also a number of Web (CGI) interfaces written in scripting languages like Perl and Python.
Scarab is an Issue Tracking System that features data entry, queries, reports, notifications to interested parties, collaborative accumulation of comments, dependency tracking, and collaborative prioritization (voting). It uses Java Servlet technology to enhance speed, scalability, maintainability, and ease of installation. It contains XML import/export support, allowing easy migration from other systems (like Bugzilla). The modular code design eases the modification of features. It is fully customizable via a set of administrative Web pages. The look and feel of the UI can easily be modified, and Scarab can easily be integrated into larger systems.
Ozibug is a platform-independent, Web-based bug tracking system that can be installed and run straight out of the box on any Java servlet capable platform. It can be used to manage the reporting of bugs and tracking of their progress from discovery through to resolution. It provides standard features such as file attachments, multiple module support, email notifications, custom reports, and RSS feeds. For those who require more flexibility, it also offers fine grained access control, database storage, pluggable authentication, an incoming mail gateway, and customizable appearance, email notifications, and reference data.
Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests or by a software development team to quickly organize tasks and bugs. Eventum is used by the MySQL AB Technical Support team, and has allowed them to dramatically improve response times.
Copper is a Web-based project management software tool designed to help creative teams manage clients, projects, tasks, files, budgets, and events. It has an HTML/AJAX front end. It is available with full source for a licence fee or as a SAAS hosted service (compatible with iPhone, but available via PC/Mac/Linux and a Web browser).