SupportTrio is an integrated help desk that effectively manages and controls support traffic. It features an email parser that takes incoming email and creates tickets or applies them as replies to existing tickets. It handles all incoming email from any number of POP accounts. It also has multiple ticket views and layouts, a template system, the ability to assign, merge, resolve, or close ticket options, a central CSS file, graphs of reports, an integrated knowledge base, personalization options, troubleshooters, and much more.
The C Code Analyzer (CCA) is a static analysis tool for detecting potential security problems in C source code. It's fully automatic; no code annotations or the like are required. It features an automatic user input tracer, potential buffer overflow detection, and more. An eclipse frontend plugin is included.
Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests or by a software development team to quickly organize tasks and bugs. Eventum is used by the MySQL AB Technical Support team, and has allowed them to dramatically improve response times.
Essential Management is a multi-user project management system for managing intricate and complex information. Its initial purpose was to allow software development teams to create, maintain, track, and store project requirements on a multi-project basis in a multi-user environment. It has now become more abstract in the type of data it can maintain, allowing the easy addition of new data models and other expansions. Information can be stored in any of several database management systems, and can take advantage of a networked DBMS.
Parabuild is a software build and release management system. It helps software teams and organizations reduce risks of project failures by providing practically unbreakable scheduled, release builds and Continuous Integration. It supports Perforce, Subversion, CVS, Surround SCM, AccuRev, ClearCase, Serena ChangeMan (PVCS), Borland StarTeam, SourceGear Vault, Visual SourceSafe, and MKS Source Integrity.
PureCM is an integrated project management, task tracking and version control tool. Based on the concept of changesets that represent tasks, it provides developers with an easy to use and highly transparent GUI to improve teamwork. The Professional edition includes all features, but the Standard edition only includes the version control core, offering a lightweight solution for users looking for a best-of-breed configuration management tool. PureCM outperforms most other SCM tools, uses a reliable SQLite database, and is scalable to thousands of concurrent developers. The server, GUI, command line, and Web clients runs on Linux, Unix, Mac OS, and Windows.