RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
The Plandora project is a tool to help the software development process, from the customer requirement phase until the task conclusion. It consequently gathers the history of the project. The Plandora system can be useful for teams that have problems with resource bottle-necks, parallel projects, critical dead lines, necessity for scope documentation of tasks and requirements, and more.
Redmine is a flexible project management and issue tracking Web application. It supports multiple projects, flexible role based access control, Gantt charts and calendars, news, document, and file management, feeds and email notifications, per-project wikis and forums, time tracking, custom fields for issues, time entries, projects, and users, SCM integration (SVN, CVS, Git, Mercurial, Bazaar, and Darcs), issue creation via email, multiple LDAP authentication support, user self-registration support, multi-language support, and multiple database support.