RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
Copper is a Web-based project management software tool designed to help creative teams manage clients, projects, tasks, files, budgets, and events. It has an HTML/AJAX front end. It is available with full source for a licence fee or as a SAAS hosted service (compatible with iPhone, but available via PC/Mac/Linux and a Web browser).
SpectrumSCM is the first platform-independent, truly integrated enterprise-level Source Configuration and Management solution, which includes version control, process management, release management, advanced branching, issue tracking and much more, all integrated into one tool. In addition, it allows users to construct automated workflow engines and interfaces to external systems through the SpectrumSCM API. The tool also incorporates advanced security features through the Java Security Model, SSL, and LDAP. The client software can be run as an application or accessed over the Web as an applet or through Java Web Start. It also includes a full-featured commandline interface, strong IDE integrations, and a SpectrumSCM Proxy for remote users.
Coefficient is a project-based collaboration platform that can be deployed as either a J2EE application or a Web application. It provides basic collaboration tools such as issue tracking, discussion forums, file uploads, news, tasks, and voting as hot deployable modules in a themeable presentation layer. In addition, it provides a workflow engine to help guide projects through their development cycles. All of this functionality is provided through a themeable Web interface.
Factory Nova is a project management program. It increases the effectiveness of your work and the happiness of your clients by making the workflow fully transparent to them. Factory Nova stores all the project information relative to each project, thus making it easily accessible from within a project. With Factory Nova, you can manage the tasks, discuss project ideas, create knowledge base articles, and work with the project's email (via POP3 email integration).
Trac is an advanced tool for managing software development projects. It provides a simple wiki, an issue tracking system, and tight integration with the Subversion revision control system. However, it's also notorious for being hard to install. With the JumpBox for Trac, it takes about a minute to get trac running. Plus, with the built-in subversion and database backup system and the JumpBox Web-based administration console, it gives you all the basic tools you need to put it into production without ever touching a command line.
Bugzilla is a Web-based bug tracking system that enables software developers to keep track of outstanding bugs in their product. The JumpBox for Bugzilla makes it easy to get started without worrying about getting the right collection of CPAN modules, database scripts, or Web server configuration.