The Bluetail Ticket Tracker (BTT) is a system for creating, storing, and keeping track of tickets. A ticket describes an issue of some sort. It can, for example, be a Trouble Report or a ToDo note. BTT also makes it possible to store customer information, which can be coupled to a ticket. BTT comes with a wiki-style knowledge base and an automatic mail store.
RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
TestTrack Pro is a powerful defect tracking/bug tracking application. The application's server component runs on Linux servers and can be accessed by both Web and Windows clients. A full-featured defect management solution, TestTrack Pro includes multiple security configurations, integrated email notification, email importation, XML support, and much more. It easily scales from a single user to hundreds.
DBG is a PHP debugger and profiler. It makes it much easier to discover the origins of problems and bugs in PHP scripts. It's equipped with the ability to backtrace errors. It shows local and global variables as well as parameters which have been passed to all nested function calls at any point of execution. Among other things, it allows you to execute scripts in a step-by-step manner, set breakpoints (including conditional ones), evaluate expressions, and watch variables. The profiler allows you to find bottlenecks in PHP code at the functions level as well as the modules level and even the source lines level.
JTreeProfiler is a multithreaded Java Profiler with support for Linux, Solaris, and Win32. The result is displayed in a nice TreeMap viewer to locate your time-consuming functions. The results are stored in XML, so they can be formatted by any XML-Tool, like JavaTemplates. The complete methodtraces are recorded for further analysis.
gPM (generic Process Management) is a generic TOPCASED tool for business process management that can also be used for bug or issue tracking and for other almost any document-based process. gPM is composed of a server and several clients are available (Web-based, Eclipse Mylyn connector, Eclipse rich client). As gPM is a generic tool, it needs to be instantiated for each business process you want to support. Defining a business process consists of providing the product types, sheet types, sheet link types, and the life cycle of each sheet type. gPM configuration also includes roles and access controls, sheet type life cycles, dictionaries and translations, functional extension points, filters, and more. gPM has already been successfully instantiated for both simple development processes (like Mantis or Bugzilla) and complex industrial processes, like in the aerospace domain.