Bugzero is a Web-based change management and issue tracking system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow.
RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
The Plandora project is a tool to help the software development process, from the customer requirement phase until the task conclusion. It consequently gathers the history of the project. The Plandora system can be useful for teams that have problems with resource bottle-necks, parallel projects, critical dead lines, necessity for scope documentation of tasks and requirements, and more.
Bugzilla is the leading open-source/free software bug tracking system, with high-profile installations at mozilla.org, GNOME, Red Hat, and NASA, among others. It features a comprehensive set of fields, attachment management, inter-bug dependencies, email notification of changes, a powerful query interface, reporting, and Web, XML, email, and console interfaces. It can be managed entirely using a Web-based UI. The user UI is customizable using templates.
Parabuild is a software build and release management system. It helps software teams and organizations reduce risks of project failures by providing practically unbreakable scheduled, release builds and Continuous Integration. It supports Perforce, Subversion, CVS, Surround SCM, AccuRev, ClearCase, Serena ChangeMan (PVCS), Borland StarTeam, SourceGear Vault, Visual SourceSafe, and MKS Source Integrity.