Bugzero is a Web-based change management and issue tracking system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow.
Roundup is an issue-tracking system that is simple to use and simple to install. It has command-line, Web, and email interfaces. It manages a number of issues (with flexible properties such as "description", "priority", and so on) and provides the ability to submit new issues, find and edit existing issues, and discuss issues with other participants. The system facilitates communication among the participants by managing discussions and notifying interested parties when issues are edited.
DBG is a PHP debugger and profiler. It makes it much easier to discover the origins of problems and bugs in PHP scripts. It's equipped with the ability to backtrace errors. It shows local and global variables as well as parameters which have been passed to all nested function calls at any point of execution. Among other things, it allows you to execute scripts in a step-by-step manner, set breakpoints (including conditional ones), evaluate expressions, and watch variables. The profiler allows you to find bottlenecks in PHP code at the functions level as well as the modules level and even the source lines level.
SupportTrio is an integrated help desk that effectively manages and controls support traffic. It features an email parser that takes incoming email and creates tickets or applies them as replies to existing tickets. It handles all incoming email from any number of POP accounts. It also has multiple ticket views and layouts, a template system, the ability to assign, merge, resolve, or close ticket options, a central CSS file, graphs of reports, an integrated knowledge base, personalization options, troubleshooters, and much more.