The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
ITDB is a Web-based tool used to store information about assets found in office environments, with a focus on IT assets, but not limited to such. It will help you keep track of hardware, software, relationships between assets, invoices, locations, contracts, people, and rack layouts. It can also print labels for all assets.