The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
ManageEngine ServiceDesk Plus is a Web based, easy-to-use help desk and asset management software whose features include contract managenent, purchasing, and knowledge management. It has an ITIL ready version too. It integrates ticketing, asset tracking, purchasing, contract management, and knowledge base in one package. ServiceDesk Plus enables end-users to submit tickets via an online Web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification, and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
Django Inventory is an inventory and asset control Web application. It features an object oriented approach to asset and inventory management, a CSV import utility, per asset or per item type photos and information, the ability to match suppliers to item types, a site wide search capability, user defined states for assets, the ability to define an item as a supply to another item, the ability to assign assets to one or more individuals, user photos, group assets, inventories or user per locations, purchase requests, and purchase orders.
CMDBuild (Configuration and Management Data Base) is a fully configurable Web application for managing asset lifecycles. It includes workflow, report, dashboard, attachment archiving, and georeference functions. It supports the management of hardware devices (client and server computers, peripheral devices, network and phone equipment), software (basic, environment, application), services, and documents (contracts, manuals). However it can be used as a standard asset management system (real estate, inventory, maintenance process, etc). It is also a framework suitable for applications that manage office business using workflows.