IMDispatch is a Perl script that closely emulates the paradigm of telephone support over the AOL Instant Messenger service. Using the Net::OSCAR module to connect to the popular service, the program signs on as a specified user, queues queries sent to the screen name, and uses forwarding to facilitate a conversation with one of any number of available, designated representatives. An administrator can instantly send commands to the program, over the AIM service, to add and delete screen names from the list of representatives and monitor the number available or engaged in a support conversation. End users no longer have to be tied to their phones, listening closely for their opportunity to ask a question, and small organizations no longer have to pay for an expensive multi-line, toll-free number.
AIMSpy is an application that parses and displays content from instant messaging systems using the local network. It is multi-threaded, uses BPF devices for network access, and includes fairly thorough support for the AIM chat protocol and rudimentary support for the Rendezvous (iChat) protocol.