OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
DSPAM is a server-side statistical anti-spam agent for Unix email servers. It masquerades as the email server's local delivery agent and effectively filters spam using a combination of de-obfuscation techniques, specialized algorithms, and statistical analysis. The result is an administratively maintenance-free, self-learning anti-spam tool. DSPAM has yielded real-world success rates beyond 99.9% accuracy with less than a 0.01% chance of false positives.