OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
PhpPeanuts is a framework for developing database-backed applications in PHP. Rather than building an application from the bottom up, you initially only build domain model classes in which you specify properties, relationships, and database table names in metadata. The framework dynamically scaffolds getters and setters, persistency, navigation over relations, and input and delete validation. The abstract user interface instantly offers a rich set of pages for searching, browsing, drilling down, editing and reporting over your domain model. From there on you extend and refine both the domain model and the user interface to make it what you want by defining specialization classes and overriding inherited methods.