OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Interprets an MQ reason code number, MQ reason code symbol, or AMQ message number and display the relevant information from the WebSphere MQ Messages manual.
A tool for documenting which MQ components are installed and active on a particular server.