OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
PhpPeanuts is a framework for developing database-backed applications in PHP. Rather than building an application from the bottom up, you initially only build domain model classes in which you specify properties, relationships, and database table names in metadata. The framework dynamically scaffolds getters and setters, persistency, navigation over relations, and input and delete validation. The abstract user interface instantly offers a rich set of pages for searching, browsing, drilling down, editing and reporting over your domain model. From there on you extend and refine both the domain model and the user interface to make it what you want by defining specialization classes and overriding inherited methods.
HERMESfax is a fax document management system that offers simple workflows and feature-rich possibilities. Features include sending and receiving faxes, forwarding faxes between users, management of user documents, workflow management, and supervising the service. It is a Web-based application offering: persistence of historical documents in an SQL database (MySQL and PostgreSQL), filesystem load balancing, multi-user access, privacy and security of documents, and hierarchical management of workflows.
Qute is a text editor with Markdown and TeX support. It offers per-paragraph previews so users can switch between editing the source and viewing a rich text rendering with typeset formulas for each paragraph separately. To make looking at a single text file for hours appealing, Qute offers switchable themes with subtle background images and font effects and includes a couple of great Open Source fonts which are a joy to work with. Qute's user interface is distraction-free and offers a full-screen mode. In this sense, it is similar to such great editors as WriteRoom, Dark Room, and WriteMonkey. As far as the themes are concerned, however, Qute is far more adventurous. Qute reads and writes plain text files using the Markdown markup language for rich text formatting and TeX syntax for formulas. Paragraphs are separated by blank lines. While it is possible to edit arbitrary text files with Qute, editing (for example) source code is not what Qute is intended for. Instead, Qute is a tool for writing prose. Qute is built using Web technologies. In particular, it uses Chromeless, Showdown, and MathJax.