Yalst ("yet another live support tool") is a powerful chatting tool that integrates easily with any Web site. The highlights are visitor and operator initiated chats, audio and video chats, visitor monitoring and tracking with alarm functionality, form monitoring, file transfers in both directions during chats, plugin-free co-browsing, marketing tools (push banners, URLs, messages, and customized surveys), ad-tracking of campaigns, conversion tracking, departments, a FAQ database, a customized contact form (if chat is offline), chat between operators, and an application programming interface for deep Web site integration.
|Tags||Communications Chat Utilities Statistics Marketing|
Release Notes: This version comes with a totally rewritten cobrowsing engine. Cobrowsing now works in all modern browsers and is no longer limited to your own Web site. Other alterations are visitor-specific chat invitation texts, new chat buttons, and a new auto-phrase for active chats.
Release Notes: This release makes most of the collected statistical data available in the back-end ("admin/configuration area"). You no longer need to open the Operator Console to access this information. All back-end statistics are illustrated with interactive charts and maps. All data can be exported as CSV or Excel documents. A new "Answer Wizard" assists your operators during their chats with Web-site visitors. The wizard presents suitable replies to customer questions based on previous chats, available FAQ articles, and predefined phrases.
Release Notes: This update comes with a completely revised remote assistance function, which allows you to remotely control a visitor's computer during a chat session. A server-side repeater component circumvents the firewall problems of the previous version. The yalst WinApp tool has also been rewritten. A new "gadget" for Windows Vista shows the current number of Web site visitors.
Release Notes: This release simplifies the installation and update procedures by introducing an online installer. To install yalst online, one script (install.php) needs to be uploaded to the Web server, and all other files will be downloaded via the Internet automatically. This version also comes with minor feature enhancements, such as more detailed chat statistics.
Release Notes: This is the initial release available completely in English (frontend and backend). It comes with French, German, and Spanish as secondary languages for visitor windows. A second operator can be called to take part in running chat sessions. Excel and CSV export functions were added for some statistics.