WombatDialer is a platform to provide mass outbound calling. This can be used to implement many different services. By offering a set of ready-to-use components and a monitoring GUI, it lets you create complex solution in minutes. It can work on predefined call lists or can dynamically create them over an API (e.g., dial number X after 10:30AM). It shares the load on one or more PBX servers and has flexible rescheduling logic to handle missed calls. It is built to be used with your existing Asterisk PBX, and does not require separate servers or a separate set of lines. It can call over VoIP or through the public telephone network. It is built to integrate with your business processes, and can receive calls to be made over HTTP and/or notify an external system in realtime of calls made and results gathered. It works natively with the QueueMetrics Call-Center Monitoring Suite to produce state-of-the-art campaign analyses and insight.
|Tags||Telephony Dialer asterisk|
|Licenses||Commercial but free to use|
|Operating Systems||any Java|
Release Notes: Support for queue end-points was improved: the queue state and the connected agent are now displayed when doing Live monitoring. Dynamic handling of call-lists from the Live page was added. A number of small bugs were fixed.
Release Notes: Improved handling of "ghost calls" and improved usability of Live page, plus a set of optimizations on database access that will benefit the largest sites.
Release Notes: This release adds new security checks to the GUI. It has a full 54-page User Manual to document all aspects of the dialer, and a new video tutorial to show how to set up the dialer on an Elastix system in 10 minutes.
Release Notes: This version supercedes the free time-limited beta versions, and is the first one that does not expire and has proper licensing in place.
Release Notes: There is now a way to “hide” campaigns and lists that are no longer in use. Many changes were made and new graphs provided on the Live page, including statistics of running campaigns. Editing of call attributes and export of call sets was added. New lists can be created from campaign outcomes (from the Reports tab). Over 50 errors were fixed in the GUI. Performance was improved. There is now the option to install WombatDialer manually in a Web container, so you do not have to use the RPM packages if you don’t need to.