Release Notes: This version features a totally revamped knowledge base that allows turning service requests into FAQs.
Release Notes: A new slick and chic GUI. An end user satisfaction survey. Integrated database backup. News. Intel VPro support. New remote control options.
Release Notes: A new monitoring module was added. It constantly monitors your network assets for slow or failing systems and automatically notifies you in case of outages.
Release Notes: This release includes the Manager Portal, a new module that provides an immediate and customizable overview of the state of affairs in your organization. Managers receive the most relevant information instantaneously, by means of a selection of customizable charts in the dashboard, or by using an extensive range of options for running, scheduling, and generating automatic reports. Nine new features were added, including an option to nominate end users as supervisors, and 23 bugs were removed.
Release Notes: This version added a new look to the end user and login pages (plus the ability to redesign them), and a new "Company" object for managing separate clients. Several bugs were fixed.