Version 7.0 of SysAid

Release Notes: This version offers 130 new features. Some highlights include a SysAid Calendar that's completely integrated with your helpdesk, a new SLA/SLM module, new API enhancements, better asset control with SNMP innovations, and an iPhone application. This is the largest release to date.

Other releases

  •  08 Nov 2012 13:39

Release Notes: This release features the new SysAid Mobile Device Management (MDM) capabilities, which let admins control all mobile devices as assets, and is integrated right into Asset Management. It also delivers a new UI design for the Knowledge Base, and dual screen Remote Control. SysAid’s ITIL is officially certified by world renowned Pink Elephant and holds a PinkVERIFY™ v3.1 certification.

Release Notes: This version offers 130 new features. Some highlights include a SysAid Calendar that's completely integrated with your helpdesk, a new SLA/SLM module, new API enhancements, better asset control with SNMP innovations, and an iPhone application. This is the largest release to date.

  •  16 Nov 2009 16:33

Release Notes: This release offers 101 new features and two new modules: IT Benchmark and SysAid Live Chat. New features include more resources for your end-users, a customizable Favorites menu, extraction of Microsoft key licenses, a GUI facelift, reminder notifications, and important enhancements to the ITIL package.

Release Notes: This release has a new ITIL package (CMDB, problem management, and change management), SNMP, LDAP refresh, service request quick lists, built-in best practice categories, Improved knowledge base capabilities, and enhanced self-service portal options.

  •  05 Feb 2008 02:57

Release Notes: This version features a totally revamped knowledge base that allows turning service requests into FAQs.

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