Projects / SysAid

SysAid

SysAid is a dynamic and highly intuitive software solution for small to medium-sized organizations. It provides extensive helpdesk, asset management, monitoring, reports and analysis, knowledgebase, live chat, and IT benchmarking applications in a simple, attractive, and easy-to-use package. The software comes with standardized templates to help you get started right away and fully customizable options to meet your day-to-day IT needs. SysAid manages system vitals by automatically scanning, listing, and monitoring your organization's network (SNMP devices, hardware, software, and change history) and raising early warning alerts (email, SMS).

Tags	Information Management Issue Tracking Hardware Monitoring Systems Administration itil
Licenses	Freeware
Operating Systems	Windows Windows Windows POSIX Unix
Implementation	Java

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Recent releases

17 Jun 2010 14:49

Release Notes: This version offers 130 new features. Some highlights include a SysAid Calendar that's completely integrated with your helpdesk, a new SLA/SLM module, new API enhancements, better asset control with SNMP innovations, and an iPhone application. This is the largest release to date.

16 Nov 2009 16:33

Release Notes: This release offers 101 new features and two new modules: IT Benchmark and SysAid Live Chat. New features include more resources for your end-users, a customizable Favorites menu, extraction of Microsoft key licenses, a GUI facelift, reminder notifications, and important enhancements to the ITIL package.

07 May 2009 17:13

Release Notes: This release has a new ITIL package (CMDB, problem management, and change management), SNMP, LDAP refresh, service request quick lists, built-in best practice categories, Improved knowledge base capabilities, and enhanced self-service portal options.

05 Feb 2008 02:57

Release Notes: This version features a totally revamped knowledge base that allows turning service requests into FAQs.

5.0.06

10 Dec 2007 14:11

Release Notes: A new slick and chic GUI. An end user satisfaction survey. Integrated database backup. News. Intel VPro support. New remote control options.