SysAid is a dynamic and highly intuitive software solution for small to medium-sized organizations. It provides extensive helpdesk, asset management, monitoring, reports and analysis, knowledgebase, live chat, and IT benchmarking applications in a simple, attractive, and easy-to-use package. The software comes with standardized templates to help you get started right away and fully customizable options to meet your day-to-day IT needs. SysAid manages system vitals by automatically scanning, listing, and monitoring your organization's network (SNMP devices, hardware, software, and change history) and raising early warning alerts (email, SMS).
|Tags||Information Management Issue Tracking Hardware Monitoring Systems Administration itil|
|Operating Systems||Windows Windows Windows POSIX Unix|
Release Notes: This release features the new SysAid Mobile Device Management (MDM) capabilities, which let admins control all mobile devices as assets, and is integrated right into Asset Management. It also delivers a new UI design for the Knowledge Base, and dual screen Remote Control. SysAid’s ITIL is officially certified by world renowned Pink Elephant and holds a PinkVERIFY™ v3.1 certification.
Release Notes: This version offers 130 new features. Some highlights include a SysAid Calendar that's completely integrated with your helpdesk, a new SLA/SLM module, new API enhancements, better asset control with SNMP innovations, and an iPhone application. This is the largest release to date.
Release Notes: This release offers 101 new features and two new modules: IT Benchmark and SysAid Live Chat. New features include more resources for your end-users, a customizable Favorites menu, extraction of Microsoft key licenses, a GUI facelift, reminder notifications, and important enhancements to the ITIL package.
Release Notes: This release has a new ITIL package (CMDB, problem management, and change management), SNMP, LDAP refresh, service request quick lists, built-in best practice categories, Improved knowledge base capabilities, and enhanced self-service portal options.
Release Notes: This version features a totally revamped knowledge base that allows turning service requests into FAQs.