SupportTrio is an integrated help desk that effectively manages and controls support traffic. It features an email parser that takes incoming email and creates tickets or applies them as replies to existing tickets. It handles all incoming email from any number of POP accounts. It also has multiple ticket views and layouts, a template system, the ability to assign, merge, resolve, or close ticket options, a central CSS file, graphs of reports, an integrated knowledge base, personalization options, troubleshooters, and much more.
|Tags||Software Development Bug Tracking Office/Business groupware Communications Email|
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