Release Notes: Each ticket can now be marked as "confidential", allowing access to it only to users who are directly involved with it. Ticket types can also be marked as "confidential by default". When a ticket of such type is created, it is marked as "confidential" automatically.
Release Notes: Basic support for SLAs was added. Other minor enhancements and minor bugfixes were made.
Release Notes: This release adds several new global (not company-specific) statistics screens, with graphs made on-the-fly with the GD library. Character set and language are now parameters, and not hard coded. Languages other than English and Greek can now be used in tickets.