Projects / SmoothWall / Comments

Comments for SmoothWall

03 Mar 2004 00:04 funkyeebil

Re: (new information) Re: Do not buy not use this product! Support sucks!!

>
> OK, this is getting really silly,
> lets
> start from the top shall we.
> 1. Dick morrell is no longer with
> smoothwall & his supporters are very
> outspoken.% % 2. Smoothwall.org has forums & IRC
> mailing lists for community use,
> smoothwall.net (the corporate one)
> has
> paid support available on
> smoothwall.net
> ONLY. The two sites do not give
> support
> for the other site.
> 3. Support at smoothwall.org is very
> friendly & provided by people who
> volunteer their time to help. (...)
>
>
> Thank you Samuel for saying partially
> what was on my mind while reading these
> posts. I offered FREE technical support
> for FREE software online for a few
> years, so I know what it is like being
> on the other side of technical problems.
> There will always be those users who
> have a problem and when they don't get
> the answer they want from someone
> offering FREE support, they get quite
> irate. Often times, they go so far as
> to spread rumors and often flat-out lies
> to discourage others from using the
> product. I do not know Mr. Morrell, nor
> have I dealt with him at all so I have
> no opinion one way or the other about
> him. However, I do have some friends
> who were made out to seem just as bad
> though they are some of the nicest
> people I know.
>
> SmoothWall is a great firewall.
> However, if you download any FREE
> software and want some technical
> support, don't expect award-winning free
> support. RTFM


well put, guys. But still, how can you expect people to want your software if there's no good support? o_O

09 Feb 2004 12:54 riddley

Re: Another support horror story

>
> I don't see any defence by myself
> regarding the person you mention
> anywhere on this page. I pointed out to
> stonki the initial errors he made - you
> weren't actually present at the time
> afaik, so I feel I am more able to
> comment on stonki and his initial
> actions than you are, and my reply to
> him remains valid. I no longer have
> contact with the person you mention, and
> therefore do not wish to comment on his
> previous, present or future actions only
> to say again that he is no longer with
> the project or the company, and we do
> not take that tone or level of language
> with any of our customers or users.

So, if you didn't condone his actions, why wasn't he fired the first time you read about him treating users like this?

26 Jan 2004 23:28 TheWhiteWolf

Re: (new information) Re: Do not buy not use this product! Support sucks!!

> OK, this is getting really silly, lets
> start from the top shall we.
> 1. Dick morrell is no longer with
> smoothwall & his supporters are very
> outspoken.
> 2. Smoothwall.org has forums & IRC &
> mailing lists for community use,
> smoothwall.net (the corporate one) has
> paid support available on smoothwall.net
> ONLY. The two sites do not give support
> for the other site.
> 3. Support at smoothwall.org is very
> friendly & provided by people who
> volunteer their time to help. (...)


Thank you Samuel for saying partially what was on my mind while reading these posts. I offered FREE technical support for FREE software online for a few years, so I know what it is like being on the other side of technical problems. There will always be those users who have a problem and when they don't get the answer they want from someone offering FREE support, they get quite irate. Often times, they go so far as to spread rumors and often flat-out lies to discourage others from using the product. I do not know Mr. Morrell, nor have I dealt with him at all so I have no opinion one way or the other about him. However, I do have some friends who were made out to seem just as bad though they are some of the nicest people I know.

SmoothWall is a great firewall. However, if you download any FREE software and want some technical support, don't expect award-winning free support. RTFM

21 Jan 2004 05:44 neuro96

Re: Do not buy not use this product! Support sucks!!

>
> Ok, I was thinking of a fw-admin tool to
> include in a gentoo-based LiveCD..
>
> The lines above eased my decision.
>
> Byebye!

SmoothWall is not an admin tool, but a self-contained distro designed to be installed to hard disk - it would therefore not meet your requirements without some major surgery. As to the comments which led to your decision, I can only refer to my previous comments on this page.

21 Jan 2004 05:42 neuro96

Re: Another support horror story

> And I can only point out your defense of
> his actions on this very page. If you
> defended his actions when he was with
> the company, why should we assume that
> you feel any differently about things
> than he did?

I don't see any defence by myself regarding the person you mention anywhere on this page. I pointed out to stonki the initial errors he made - you weren't actually present at the time afaik, so I feel I am more able to comment on stonki and his initial actions than you are, and my reply to him remains valid. I no longer have contact with the person you mention, and therefore do not wish to comment on his previous, present or future actions only to say again that he is no longer with the project or the company, and we do not take that tone or level of language with any of our customers or users.

13 Jan 2004 15:01 smoothwallsamuel

Re: (new information) Re: Do not buy not use this product! Support sucks!!
OK, this is getting really silly, lets start from the top shall we.
1. Dick morrell is no longer with smoothwall & his supporters are very outspoken.
2. Smoothwall.org has forums & IRC & mailing lists for community use, smoothwall.net (the corporate one) has paid support available on smoothwall.net ONLY. The two sites do not give support for the other site.
3. Support at smoothwall.org is very friendly & provided by people who volunteer their time to help.
4. Experiences of people who are no longer with the project from years gone by is hardly fair on the current smoothwall community, we admit we have done wrong in the past & are doing what we can to rectify the situation.

NOTE: smoothwallsamuel is not a team member at smoothwall, just a happy user who is prepared to defend smoothwall where apropriate.

smoothwallsamuel
you can find me at the forums and on IRC at smoothwall.org with the name samuel

30 Dec 2003 06:02 riddley

Re: Another support horror story

> I can only point out the following:
>
> - reiteration of the plain and simple
> fact that the person you are referring
> to no longer works for the company, or
> has anything to do with the project, as
> they have left both, therefore it is
> rather unfair to continue to associate
> past actions of some with present
> actions of others - do I associate
> Nixon's actions with those of Bush?
> Neil Armstrong's with Jim Wetherbee's?
> Woz's with Jobs'? Of course not.
>
> - were the age of a document irrelevant,
> I could therefore infer that Americans
> still persecute those with socialist
> leanings (documentation from the
> McCarthy hearings would justify this),
> that the Earth is flat (any
> pre-Pythagorean scientific documentation
> could suggest this), or that Germans are
> Nazis (any propaganda material circa
> 1940 to 1945 would do here) - of course
> I subscribe to neither inference,
> because I apply common sense to the age
> of a document within a current context


And I can only point out your defense of his actions on this very page. If you defended his actions when he was with the company, why should we assume that you feel any differently about things than he did?

19 Dec 2003 13:50 alisterb

(new information) Re: Do not buy not use this product! Support sucks!!

> % Apr 30 15:52:12 <Stonki> do you
> % mean me ???
> % Apr 30 15:52:32
> <dickmorrell> yes
> % Apr 30 15:52:34
> <dickmorrell> fuck
> % off
>
> Ok, I was thinking of a fw-admin tool to
> include in a gentoo-based LiveCD..


I've not used SmoothWall for a couple of years, but the biggest problem everyone I know had with it was Dick Morrell. He's no longer involved with the project, so conversations like the above are far less likely.

The software itself, I've got no problem with, and I did look at it seriously to help a company network configuration/firewall setup we wanted.

Give it a try, though, do bear in mind that asking for professional technical support when you've paid nothing towards the package is just a little rude. There is a community that will give suggestions though.

17 Dec 2003 12:06 fredosega

Re: Do not buy not use this product! Support sucks!!


> Apr 30 15:52:12 <Stonki> do you
> mean me ???
> Apr 30 15:52:32 <dickmorrell> yes
> Apr 30 15:52:34 <dickmorrell> fuck
> off

Ok, I was thinking of a fw-admin tool to include in a gentoo-based LiveCD..

The lines above eased my decision.

Byebye!

25 Sep 2003 02:42 neuro96

Re: Ranged Port Forwardning

> When will smoothwall suport ranged port
> forwardning like IPCop?


It's in 2.0 beta6 "voyager"! :)

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