Projects / Support Incident Tracker

Support Incident Tracker

Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails. It can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!, attaching files and recording every communication in the incident log. SiT! is aware of Service Level Agreements, and incidents are flagged if they stray outside of them.

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Recent releases

  •  17 Jul 2011 13:42

    Release Notes: This release includes security fixes for some issues, resolves a problem configuring inventory types, and fixes a number of error messages related to input checking. In addition, this release includes updated translations for Portuguese and German.

    •  16 Apr 2011 14:39

      Release Notes: This release includes security fixes and fixes a problem that prevented installation on MySQL 5.5. More than forty other minor and not-so-minor bugs were fixed. In addition, this release includes new translations for Persian and Polish and updated translations for German and Russian.

      •  27 Mar 2010 13:42

        Release Notes: This release is a bugfix and translation update and has many bug fixes and small improvements. Its key focus is stability. In addition to updated German, Slovenian, Danish, and Russian translations, support was added for daylight savings time (DST) and a plugin configuration page. All users are strongly encouraged to upgrade to this release.

        •  23 Jan 2010 18:55

          Release Notes: This release includes an important security fix for the LDAP feature. Many other minor and not so minor bugs were fixed. In addition, this release includes updated Dutch, French, and Danish translations.

          •  17 Dec 2008 21:27

            Release Notes: This releases fixes several issues that were discovered in the previous release, including a bug that prevented reopening of incidents, a serious problem with editing email templates and a bug that prevented users changing their password from their profile page. In addition, a large number of smaller problems have been fixed.

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