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Support Information Tracker

Support Information Tracker is a knowledge base for organizations. Features include multiple document versions, group permissions, document submission reviews, and many more.

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RSS Recent releases

Release Notes: Bookmarked documents now have static links to the latest revision. Document modification are submitted to Document Management for approval. Applications are now alphabetized.

  •  12 Oct 2004 09:03

Release Notes: This version fixes many bugs found in version 2.0.4 over the past few months. A problem in which exiting on the main page prevented the announcements box was fixed. Modifying and creating document permissions was fixed. A problem in which the account switched to the last account on some support requests pages was fixed. A zero-length attachment backup error was fixed. A word concatination problem with textbox was fixed.

  •  15 Dec 2003 06:14

Release Notes: This version includes fixes for bugs that prevented 2.0.3 from functioning correctly. New features include a tech support request module, foreign language creation, an application tree with sub applications, and numerous minor fixes and enhancements.

Release Notes: This release includes a newly designed support request module, an application tree, and a foreign language implementation scheme.

  •  05 Sep 2003 10:20

Release Notes: A link has been added to add/browse announcements to the main page, and adding a link to a document has been fixed for Mozilla users.

RSS Recent comments

13 Jul 2003 21:00 mcdonald81

Re: general inq
Not at this time, bug I will look into implementing this into a future release.

David

> with this application. does it have the
> option to link to other documents within
> the application..
> example... document talkes about how to
> install IE and with in the document link
> to another document pointing to quick
> start tutorials....
>

05 Jul 2003 08:50 robin01

general inq
with this application. does it have the option to link to other documents within the application..
example... document talkes about how to install IE and with in the document link to another document pointing to quick start tutorials....

18 Jun 2003 10:39 mcdonald81

Re: Great Tool!
cybersistema,

Thanks for trying the APP. I did some research into the guest seeing announcements, and I could not reproduce the error. What MySQL version are you running?

I have been thinking about changing the documentation, unfortunately I have not had the time to keep it up to date with the rest of the APP. Any help would be greatly appreciated. E-mail any suggestions / improvements to the mailing lists at sitr-general@lists.sou...

Thanks,

David

> Nice job. I've edited manual.php for
> spelling, and I can
> e-mail it to you if you like. Also, I
> suggest you remove
> the install notes from the manual.
> Maybe you could
> make documentation available to users
> based on their
> level of authentication? This way, end
> users would get
> the newbie stuff, and admins would get
> everything. I'd
> be happy to help, btw.
>
> Also, please finish your docs,
> specifically for
> announcements. I've tried posting
> announcements
> just for certian groups, but guest can
> see them
> anyway.
>
> Thanks.

18 Jun 2003 09:34 cybersistema Thumbs up

Great Tool!
Nice job. I've edited manual.php for spelling, and I can
e-mail it to you if you like. Also, I suggest you remove
the install notes from the manual. Maybe you could
make documentation available to users based on their
level of authentication? This way, end users would get
the newbie stuff, and admins would get everything. I'd
be happy to help, btw.

Also, please finish your docs, specifically for
announcements. I've tried posting announcements
just for certian groups, but guest can see them
anyway.

Thanks.

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