Projects / ruQueue

ruQueue

ruQueue is Rutgers University's queue-based problem ticket tracking system. The typical ruQueue use-case would be: an end user calls the Help Desk with an issue; a consultant creates a ticket describing the issue; the ticket is placed in a queue appropriate for the issue; the watcher of the queue is then notified of the ticket; the watcher resolves the issue, contacts the end user, and the ticket is then closed. It has a variety of features to help you solve your problems in the above queue-based style.

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  •  10 Oct 2005 18:26

    Release Notes: This release contains fixes for 6 bugs. If running MySQL 4.1, look into the query to fix ticket status as posted on Savannah announcements or mailing lists.

    •  29 Sep 2005 18:29

      No changes have been submitted for this release.

      Recent comments

      09 Oct 2013 05:46 paramveer

      website not available

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