ruQueue

ruQueue is Rutgers University's queue-based problem ticket tracking system. The typical ruQueue use-case would be: an end user calls the Help Desk with an issue; a consultant creates a ticket describing the issue; the ticket is placed in a queue appropriate for the issue; the watcher of the queue is then notified of the ticket; the watcher resolves the issue, contacts the end user, and the ticket is then closed. It has a variety of features to help you solve your problems in the above queue-based style.