RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
|Tags||Office/Business CRM Information Management Workflow Frameworks Issue Tracking Software Development Bug Tracking Quality Assurance Systems Administration|
|Operating Systems||Linux FreeBSD Solaris other Unixes|
|Implementation||Perl AJAX HTML|
Release Notes: This release contains important security fixes.
Release Notes: This version adds configurable ticket lifecycles, a mobile interface, integrated stock answers, and dozens of other new features.
Release Notes: This release includes numerous small cleanups and improvements. It fixes the dreaded "infinite relogin" bug.
Release Notes: The full changelog contains over 500 "interesting" changes and over 1000 commits. The RT UI has been redone in XHTML and CSS. Users have the ability to customize their RT home page and set their default search preferences. Basic reporting and charting, reminders on tickets, the ability to make custom fields link to and include content from other systems, and bulk updating of custom fields have been added.
Release Notes: Assorted changes were made.