Queplix QueWeb Customer Care

Queplix QueWeb Customer Care is a full featured, J2EE based customer care solution. It is based completely on the Google Web Toolkit framework. It contains modules for ticket and case management, interaction capturing, email routing, ticket case auto-creation from email, audit tracking, ticket workflow management, a knowledge base, logging, an administration portal, a scheduler, and built-in ad-hoc reporting with scheduling of reports by email distribution.