Release Notes: You can now export full reports (even automatically) and analyze caller behaviour on IVR trees. The agent's page was improved with better QA features and detailed call events. Handling of cloud hosting was improved. There are almost 100 distinct changes in the release.
Release Notes: This release sees the introduction of noticeable improvements and optimizations to QueueMetrics, offering broader usability and simplifying internal processes. It offers improved caching and memory efficiency, additional links to administrative tools from the QueueMetrics Home page, the introduction of the Agent Reports accessible directly from the agent Web page, and the possibility of defining different URLs for agent calls according to the call path.
Release Notes: New colorful charts in the main report, a rich set of new search criteria, improved Oreka integration – you can now even watch the video of the agent's screen saved along with the call recording, a completely new auto-configuration wizard and database update tool, and an improved and safer Qloaderd daemon.
Release Notes: This version comes with a revised Agent's page that will empower agents and give them better insight into the overall call processing that is happening system-wide. Tracking of outbound calls made by agents was improved, and a set of features that are meant to smooth the transition to the Asterisk 1.6 platform. As a last important change, the Oreka recording solution is supported as an audio storage medium. This allow those running the largest Asterisk deployments to factor out call recordings from the main Asterisk server.
Release Notes: An integrated Firefox client lets agents see in real-time how they're faring compared to their expected behavior and their queue's. The memory footprint for analysis was reduced.
Release Notes: A new plugin architecture for audio recordings and live call listening will make life easier for the largest call centers. This release adds a Portuguese translation.
Release Notes: A new Quality Assessment mode lets you rate and report on the quality of calls made by your agents. A number of bugs have been fixed.
Release Notes: Queue position and schedule adherence are now tracked. New paged and searchable configuration editors were added.
Release Notes: The user manaul was updated to reflect changes in 1.4.
Release Notes: A lot of new features, including a 4x faster analysis engine, call status codes for agents, pause codes for non-ACD agent time, and multi-stint call analysis.