Release Notes: Many users used to complain that after switching to ADDMEMBER-style logins, it was not possible to keep agents separate from their extensions. Hotdesking solves this in an easy and efficient manner, and makes it all transparent if you use the Agent's page. To make implementing Hotdesking easier, the new User Manual has a section explaining all the details, and version 4.0 of the TrixBox/FreePBX tutorial using hotdesking has been released. Automatic language negotiation: QueueMetrics will automatically speak your preferred language.
Release Notes: This version introduces the long-awaited AJAX real-time and wallboard pages. A number of bugs have been fixed as well.
Release Notes: This release improves security, fixing a bug that would allow unauthorized file access under certain conditions. It adds a new access logging architecture.
Release Notes: New colorful charts in the main report, a rich set of new search criteria, improved Oreka integration – you can now even watch the video of the agent's screen saved along with the call recording, a completely new auto-configuration wizard and database update tool, and an improved and safer Qloaderd daemon.
Release Notes: This version comes with a revised Agent's page that will empower agents and give them better insight into the overall call processing that is happening system-wide. Tracking of outbound calls made by agents was improved, and a set of features that are meant to smooth the transition to the Asterisk 1.6 platform. As a last important change, the Oreka recording solution is supported as an audio storage medium. This allow those running the largest Asterisk deployments to factor out call recordings from the main Asterisk server.
Release Notes: An integrated Firefox client lets agents see in real-time how they're faring compared to their expected behavior and their queue's. The memory footprint for analysis was reduced.
Release Notes: A new plugin architecture for audio recordings and live call listening will make life easier for the largest call centers. This release adds a Portuguese translation.
Release Notes: A new Quality Assessment mode lets you rate and report on the quality of calls made by your agents. A number of bugs have been fixed.
Release Notes: Queue position and schedule adherence are now tracked. New paged and searchable configuration editors were added.
Release Notes: Many small bugfixes. The most important new addition is support for dynamic logins per queue if you run under Asterisk 1.4.