Release Notes: This version comes with a revised Agent's page that will empower agents and give them better insight into the overall call processing that is happening system-wide. Tracking of outbound calls made by agents was improved, and a set of features that are meant to smooth the transition to the Asterisk 1.6 platform. As a last important change, the Oreka recording solution is supported as an audio storage medium. This allow those running the largest Asterisk deployments to factor out call recordings from the main Asterisk server.
Release Notes: This is a bug-fix and performance-improvement release. The QueueMetrics callcenter suite is now faster when running actions on the server, and many fixes were made to make the general usage experience smoother.
Release Notes: This release addresses bug and usability fixes in a number of areas.The main new features included are: externally-generated report pages; improved QA; easier integration with external CRMs; compatibility with Asterisk 12; and a long set of small improvements on all pages. In total, over 70 issues were fixed/added in this release.
Release Notes: You can now export full reports (even automatically) and analyze caller behaviour on IVR trees. The agent's page was improved with better QA features and detailed call events. Handling of cloud hosting was improved. There are almost 100 distinct changes in the release.
Release Notes: This release sees the introduction of noticeable improvements and optimizations to QueueMetrics, offering broader usability and simplifying internal processes. It offers improved caching and memory efficiency, additional links to administrative tools from the QueueMetrics Home page, the introduction of the Agent Reports accessible directly from the agent Web page, and the possibility of defining different URLs for agent calls according to the call path.
Release Notes: A rework of the real-time page allows for agent log-on, log-off, pause, and unpause from the Rt screen for administrators. This release improves installation of the AGAW module and adds an AGAW client for Chrome.