Release Notes: A new Quality Assessment mode lets you rate and report on the quality of calls made by your agents. A number of bugs have been fixed.
Release Notes: This release addresses bug and usability fixes in a number of areas.The main new features included are: externally-generated report pages; improved QA; easier integration with external CRMs; compatibility with Asterisk 12; and a long set of small improvements on all pages. In total, over 70 issues were fixed/added in this release.
Release Notes: You can now export full reports (even automatically) and analyze caller behaviour on IVR trees. The agent's page was improved with better QA features and detailed call events. Handling of cloud hosting was improved. There are almost 100 distinct changes in the release.
Release Notes: This release sees the introduction of noticeable improvements and optimizations to QueueMetrics, offering broader usability and simplifying internal processes. It offers improved caching and memory efficiency, additional links to administrative tools from the QueueMetrics Home page, the introduction of the Agent Reports accessible directly from the agent Web page, and the possibility of defining different URLs for agent calls according to the call path.
Release Notes: A rework of the real-time page allows for agent log-on, log-off, pause, and unpause from the Rt screen for administrators. This release improves installation of the AGAW module and adds an AGAW client for Chrome.
Release Notes: The RINGING state is displayed on the real time monitoring. Installation of license key was made easier.