Projects / QueueMetrics

QueueMetrics

QueueMetrics is a queue log analyzer that measures a number of metrics of queue and agent activity for the Asterisk PBX. It offers detailed reports, real-time panels, and start pages for agents. It also drives a wallboard and has an XML-RPC data interface.

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Recent releases

  •  18 Jun 2014 07:53

    Release Notes: The major changes implemented in this release are a complete QueueMetrics layout restyle, a new Icon Agent Page, an integrated WebRTC soft phone, new JSON APIs for configuration and reporting, and a new, easier to use IVR tracking mode.

    •  14 Mar 2014 10:53

      Release Notes: This is a bugfix and performance improvement release. The QueueMetrics callcenter suite is now faster when running actions on the server, and many fixes were made to make the general usage experience smoother.

      •  17 Dec 2013 16:38

        Release Notes: This release addresses bug and usability fixes in a number of areas.The main new features included are: externally-generated report pages; improved QA; easier integration with external CRMs; compatibility with Asterisk 12; and a long set of small improvements on all pages. In total, over 70 issues were fixed/added in this release.

        •  02 Apr 2013 08:51

          Release Notes: You can now export full reports (even automatically) and analyze caller behaviour on IVR trees. The agent's page was improved with better QA features and detailed call events. Handling of cloud hosting was improved. There are almost 100 distinct changes in the release.

          •  31 Oct 2012 09:03

            Release Notes: This release sees the introduction of noticeable improvements and optimizations to QueueMetrics, offering broader usability and simplifying internal processes. It offers improved caching and memory efficiency, additional links to administrative tools from the QueueMetrics Home page, the introduction of the Agent Reports accessible directly from the agent Web page, and the possibility of defining different URLs for agent calls according to the call path.

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