PHP Trouble Ticket provides a centralized means of problem reporting and tracking in multi-user environments (medium to large companies, development groups, etc.). It helps direct problem reports to the responsible administrator(s), keeps track of the status of a problem being worked on, and offers an up-to-date list of recent changes applied. It aims to be widely configurable, easy-to-use even for those not technically inclined, and multi-language capable.
|Tags||Software Development Bug Tracking Office/Business Information Management Issue Tracking|
|Operating Systems||OS Independent|
Release Notes: Some license codes were incorrectly declared "expired". This bug was fixed. No other functional changes were made since version 1.4. Users of PHP Trouble Ticket that run it in a production environment are strongly encouraged to upgrade, even if they do not currently experience any problems with their installation of version 1.4 or any previous release. When upgrading from a previous version, please make sure that the system requirements are met.
Release Notes: A ticket-"watch" function to stay informed on the progress of tickets has been added. Tickets can now be set in relation to other tickets by one of the following: "is related to", "is a duplicate of", and "depends on". Users can close their own tickets if the problem was resolved without an expert. Tickets can also be re-opened if a problem persists that was presumably solved; this can be limited or disabled in the configuration. Long change entries in ticket lists can be truncated to a defined length, giving a "read more" link to display the rest. Areas can now be renamed.
Release Notes: When changing important properties of a ticket, the change is being logged. The index page now auto-reloads for user levels expert and up, keeping those users updated and logged in. PHP-TTS can now be run on Web servers running on non-standard HTTP ports. Entries containing URLs with commas or semi-colons are now properly interpreted. The program has undergone a complete security audit. Documentation is also available in German.
Release Notes: Support of file attachments in tickets was added. Attached files can be virus-scanned on-the-fly with an external command line scanner like clam antivirus. Users can choose their own NLS language and color scheme. A new ticket status, "Waiting", was introduced. Administrators can configure a "Message of the day" that will appear on the login page. The program now includes an in-detail manual in PDF format.
Release Notes: The page layouts have been ported to use CSS stylesheets for easier and more versatile customization. Pages generated by the TTS now have proper DOCTYPE HTML headers and character set information. The main index page was restructured and features a quick-search function for easier ticket access. Bugfixes in the ticket browsing and the national language support were made. The userlist in the admin section is now split into multiple pages on systems with a lot of users.