Release Notes: A new feature "Automatic Offline" enables a specific time to go offline for each department. if an operator is online, the system will automatically log the operator out and switch the department status to offline. This feature is mainly to prevent an operator from leaving the console open during offline hours. It is to ensure a global offline and logout time. A new theme "notblue" has been introduced, with a few updates to existing themes. Various bugfixes including addition of a few missing country flags, a CloudFlare "Rocket Loader" workaround, and more.
Release Notes: Embedded chat support. A secure icon during embedded chat if the connection is HTTPS. The chat request question field can be set to required or not visible. Embedded chat now supports sound notification. Themes can be set for each department (only active for the Department HTML code). A browser-based unique visitor identification method. Max chat sessions set per operator before defaulting to auto-routing or to leave a message.
Release Notes: A feature for resetting GeoIP is now available. The image: canned command was fixed. An op2op chat refresh issue was fixed. An operator to operator decline loop that occurred if a chat was not accepted by the other operator was fixed. Random missing chat response lines were fixed with a revamp of chat session files handling. The operator console UI is now fully compatible with the iPad and other touch devices. Previously, certain tabs were not opening and there were a few UI quirks. The installer's MySQL check and various other potential issues were fixed.
Release Notes: This release has new chat request SMS alerts, adds the timestamp to the chat session, and can enable/disable the SMS feature per operator. It has access to the operator settings (themes, sounds, etc.) from the console, the ability to enable/disable the Desktop Notification once it has been activated, and name sorting of canned responses for the operator console. It expands the operator console default window size.
Release Notes: This release makes operators receive a Desktop Notification popup alert for new chat requests (Google Chrome and Firefox are supported), restructures the system to be IPv6 ready, fixes a bug on the Firefox browser which caused spell checking not to work properly, enables/disables view of an IP address per operator, optimizes the DB queries for improved performance, adds the ability to enable/disable the realtime chat icon status image update, and adds various security fixes.
Release Notes: Updating department visibility was not updating the operator visibility is now fixed. There are additional incoming chat request sound notifications. There is mail header UTF charset along with UTF character support for mail subject. Language packs have been restructured, as some areas required multiple language pack inclusion. Constants have been changed to variables. Chats that have not been accepted will not be stored to the transcripts. A bug in the "is typing..." notification for multi-language characters in the operator or visitor names has been fixed.
Release Notes: The sound on/off on the operator console now affects the incoming chat request sound alerts. When the console sound is turned off, the entire operator console window will now flash. Obtaining the IP of the visitor has been moved to a centralized API function for systems that does not rely on $_SERVER['REMOTE_ADDR']. The new HTML code has been adjusted and optimized along with w3 compliance and the hover chat icon feature. A few missing country flags for the GeoIP addon are included. Adjustment for WordPress integration.
Release Notes: Initiating a chat (proactively) is now enabled. An option to turn sound notification on or off has been added. PHP Live! no longer relies on PHP Session handlers. Various UI enhancements were made with tooltips. Detailed footprint traffic data can be viewed. Detection of mobile devices on a traffic monitor can be done. The installation script was updated for more easily readable configuration files. Other various bugfixes and updates were made.