Projects / PerlDesk / Releases

All releases of PerlDesk

  •  22 Jan 2008 18:13
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    Release Notes: This release has the ability to generate reports on ‘time spent’ on help desk tickets. This allows you to generate a report on a per user, all user, or per staff basis to view statistics on the time that has been spent on tickets in a specific period. This data could then be used to bill for tech support using an external system. Response count has been added to the tickets list in staff view. A check for external modules has been added to the upgrade procedure. A check for up-to-date pdesk.sql has been added to the upgrade procedure.

    •  03 Dec 2007 19:12
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      Release Notes: This release offers major improvements in interface and code. The application has been redesigned completely, offering a more flexible, easy to use and nicer interface. New features include CAPTCHA implementations, improved email handling, Active Directory integration, and many more.

      •  18 Nov 2006 22:27
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        Release Notes: New features include a live chat system, AJAX features for ticket listings and ticket updates, a draft response system, a WYSIWYG editor for templates and articles, Skype integration, vBulletin integration, and more.

        •  30 Jan 2006 22:46
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          Release Notes: This release features numerous small enhancements and bugfixes. New features include a quick response, improved email handling, and a Knowledge Base area.

          •  12 Apr 2005 17:04
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            Release Notes: This release adds reporting, full article support, a new GUI, support for due dates and tasking, and several minor bugfixes.

            •  30 Jun 2004 13:04
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              Release Notes: A major structural rewrite was done. New features and bugfixes were added.

              •  01 May 2003 21:53
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                Release Notes: The focus of this release is new features and feature enhancements which improve the database scalability and the usability of the help desk.

                •  03 Feb 2003 09:30
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                  Release Notes: This version fixes several issues and includes over ten new features.

                  •  19 Jan 2003 06:46
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                    Release Notes: This version has a new look, some major new features, and several fixes.

                    •  15 May 2002 02:54
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                      Release Notes: Fixes for several small issues and some new features, such as mass deletion/responding, better call display in staff area, and other small additions.

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