Projects / PerlDesk / Comments

Comments for PerlDesk

30 Sep 2003 17:09 jsheets

OTRS free alternative
While PerlDesk is no longer free, OTRS is an open source (GPL) trouble ticket system. PerlDesk is an excellent system but if you are looking for something open source or free try it, freshmeat homepage at: http://freshmeat.net/projects/otrs/

20 Apr 2003 04:53 accessbyte

Re: Free CSM software that rivals commercial releases.
Hi, I would like to ask something..

"Is there any Old free Version of your still available?"

29 Jan 2003 16:18 mm21

Re: Free CSM software that rivals commercial releases.

> This is true - but considering that you
> are commenting on a comment that was
> written over 9 months ago, go figure.
>
> And even at $39.95 - what a fricking
> steal for such an advanced software.
>


I never said that it wasn't a worthwhile application or that the comment
was timely, only that the license has changed.

29 Jan 2003 13:27 Brichi

Re: Free CSM software that rivals commercial releases.

> Not any longer.


This is true - but considering that you are commenting on a comment that was written over 9 months ago, go figure.

And even at $39.95 - what a fricking steal for such an advanced software. Nothing out there that I have found matches it's capabilities, stability and affordability.

Tony Lindskog


29 Jan 2003 13:07 mm21

Re: Free CSM software that rivals commercial releases.

> Cost? Get this... you sitting down yet?
> It's FREE!


Not any longer.

12 Apr 2002 13:42 Brichi

Free CSM software that rivals commercial releases.
If you are looking for a ticket tracker, check out perldesk - it has an amazing amount of feautures and automatic incomming email ticket generating.

It allows you to have clients register and login to register a ticket, or you can even have it intercept certain emails (eg. support@ or sales@) and generate a ticket, send the ticket# to your client and also sending you an email to let you know that there is a new "issue" at hand.

Cost? Get this... you sitting down yet? It's FREE!

I've looked at several different helpdesk (CSM/CRM) type programs, almost bought a $100 commercial release and I thought that was cheap.

When I found perldesk I was sceptical because it is a free program, but the author has been very helpful in helping me out whenever needed; it does everything we need it to do and then some.

The fact that it is piped in to accept incomming emails means that we can and (do) have automatic ticket generating on our online forms as well; no more lost leads or support issues!

It is completely customizable, you can change the way it looks entirely. Simply put, it is a very powerful software solution to handle all your customer relations and support issues and the fact that it is free is completely amazing to me.

Tony Lindskog, Project Manager
Rockford Web Design

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