Release Notes: Authorization assignment on objects was optimized. A structured view on services and CIs includes information on each object's status and allows you to analyze the incident's impact. CIs are assigned during the incident recording. A CI can be imported or exported in a CSV file or by using the API. A variety of additional reports have been created. of ITSM functionalities were reimplemented in AJAX technology to reduce reloads. A joint Object-Link mechanism has been implemented, covering the features from both former Object-Link mechanisms. Locations, formerly a CI class, are now integrated into the CI.
Release Notes: An escalation view has been added. Ticket-, customer-, and FAQ-search supports logical expressions, utilizing the AND, OR, ! operators as well as structuring expressions with "". The article view can be expanded to display all articles at once. More efficient reporting on escalations was added. Reloads were reduced by using AJAX technology. Database and code improvements were achieved. A new Support Assessment module is included, which allows you to check relevant installation and configuration settings. IMAP, IMAPS, and POP3S are supported to fetch email from an MTA.
Release Notes: The system's performance when calculating escalations while having huge amounts of open tickets (> 2000) has been enhanced. Improvements have been achieved using the agent notifications: salutation is now using the real name of recipients instead of the real name of current ticket owners.
Release Notes: New 'Service' and 'Service Level Agreements (SLA)' attributes have been added. Ticket classification can now be managed by the admin interface. Multiple authentication sources are supported for agent and customer login. CustomerUser has been split into "CustomerCompany" and "CustomerUser" (contact). Online help has been added. A more detailled definition of email adresses which have to be matched by the PostMaster filter has been realised.