Release Notes: Definition and administration of BP related services and SLAs. Enhanced classification of service and support requests by native ticket types. Flexible and sequential authentication against multiple sources (LDAP/SQL). Optimization of internal customer data administration. Enhanced PostMaster administration allows a system search for headers, strings, or regular expressions within the mail. Fully automated actions can be executed on the search results. Flexible password encryption [unix_crypt(), md5(), and plain()]. OTRS 2.2 is the underlying framework to run the ITIL compliant ITSM solution OTRS::ITSM.
Release Notes: New features in this release include stable support for Microsoft SQL Server, a multi-calendar and time zone feature, a new statistics framework, optimized synchronization of authorizations from LDAP directory services, PDF output support, a new knowledge database/FAQ module, tracking features for sub-orders, and personal watchlists. Performance gains of an average of 10% were achieved.
Release Notes: A new Web application framework was launched. PGP and SMIME support for emails was implemented. A new Role feature for large setups was added. A ticket ACL feature and OTRS Web package manager (to install applications like calendar or filemanager) were implemented. A new admin sys config frontend has been implemented. Foreign keys for the database schema were added. The CSS and dtl block features were reimplemented.
Release Notes: PGP support and SMIME for support for emails was implemented, a new Role feature for large setups was added, and a ticket ACL feature and OTRS Web package manager (to install applications like calendar or filemanager) was implemented. Major changes were a split of the config files, the framework was redesigned, and foreign keys for the database schema were added. The CSS and dtl block features were reimplemented.
Release Notes: This release includes some new admin Web interfaces, a statistics framework, a ticket bulk feature, an improved customer panel, new Radios authentication modules, a global timezone feature, a .dtl block and include feature, and an encrypted database password option in Kernel/Config.pm.
Release Notes: This release features a new stats framework, a Web interface for GenericAgent, a Web interface for the PostMaster filter, a ticket bulk feature, improved customer panel, new Radios authentication modules, a global timezone feature, a .dtl block and include feature, and an encrypted database password option in Kernel/Config.pm.
Release Notes: This release features a new FAQ/support/knowlage database, a new "single sign-on" (pre-authentication) feature, postmaster filter options like procmail, a new address book feature on compose window, new agent interface notifications modules layer/feature, new ticket permission modules layer/feature, UTF-8 support, internationalization of agent notification messages, SAPDB support, Oracle support, new translations (Czech, Polish, Portuguese, and Russian), improved screen handling, improved ticket permission options, improved ticket free text feature, improved ticket search, and an improved TicketStorageModule.
Release Notes: This release includes an Italian translation, sub-queue support, a RO/RW group feature, a ticket split feature, sendmail backends (Sendmail and SMTP), a page navigator for AgentQueueView, a generic module/group permission concept for the Kernel/Modules/*.pm modules, a SendNoAutoResponseRegExp config option, color HTML highlighting (priority and note type), mod_perl2 support, and an RPM package for Red Hat 8. CSS is now used everywhere. Improvements were made to the performance of the MIME parser, customer integration, the default theme with icons, the AdminEmail feature, and ticket searching.
Release Notes: A switch to a new config mechanism, new translations in Bulgarian, Dutch, and Finnish, a new spell ckecker for agent interface, a new ticket storage backend for filesystem and database, attachment support for customer panel, a new pending feature for tickets, a new ticket print view, a PostMasterPOP3.pl/AdminPOP3 interface for fetching emails without procmail, fetchmaili, and MDA, and some bugfixes.
Release Notes: There is a nw customer Web frontend, an improved Web installer, a new AgentStatusView, a new lost password feature, RPMs for Red Hat Linux, and tons of small changes and bugfixes. Kernel/Config.pm has been split into Kernel/Config.pm, Kernel/Config/Postmaster.pm, Kernel/Config/Phone.pm, and Kernel/Config/Notification.pm.