Release Notes: This release includes an Italian translation, sub-queue support, a RO/RW group feature, a ticket split feature, sendmail backends (Sendmail and SMTP), a page navigator for AgentQueueView, a generic module/group permission concept for the Kernel/Modules/*.pm modules, a SendNoAutoResponseRegExp config option, color HTML highlighting (priority and note type), mod_perl2 support, and an RPM package for Red Hat 8. CSS is now used everywhere. Improvements were made to the performance of the MIME parser, customer integration, the default theme with icons, the AdminEmail feature, and ticket searching.
Release Notes: This version fixes pic.pl and HTML email with IE, fixes a HTTP redirect problem with mod_perl2, and fixes the spell check and some other small bugs.
Release Notes: After more than one year of heavy testing, developing and, debugging, 1.0 has been released.
Release Notes: A Brazilian Portuguese translation has been added. Spell Check has been fixed. Customer user searching on PhoneView and pending ticket notification have been added. Some bugs have been fixed.
Release Notes: A Spanish translation has been added, and the French and Finnish translations have been updated. A CustomerUser LDAP backend has been added, and some bugs have been fixed.
Release Notes: A switch to a new config mechanism, new translations in Bulgarian, Dutch, and Finnish, a new spell ckecker for agent interface, a new ticket storage backend for filesystem and database, attachment support for customer panel, a new pending feature for tickets, a new ticket print view, a PostMasterPOP3.pl/AdminPOP3 interface for fetching emails without procmail, fetchmaili, and MDA, and some bugfixes.
Release Notes: There is a nw customer Web frontend, an improved Web installer, a new AgentStatusView, a new lost password feature, RPMs for Red Hat Linux, and tons of small changes and bugfixes. Kernel/Config.pm has been split into Kernel/Config.pm, Kernel/Config/Postmaster.pm, Kernel/Config/Phone.pm, and Kernel/Config/Notification.pm.
Release Notes: This release adds improved screen session management, ticket and article lib functions, fulltext search, time accounting module support for authorization (DB or LDAP), an AgentCustomer module, GenericAgent.pl, a generic ticket number generator, and some bugfixes.
Release Notes: A new agent module (AgentBounce), display support for HTML-only emails, new PostgreSQL (7.2 or higher) support, cronjobs for session-cleanup and ticket-unlock, and many other bugfixes.
Release Notes: This release contains new help texts for the admin interface, 'Send follow up notification' and 'Send new ticket notification' to agent, a new phone tool, URL (screen) recovery after session timeout, a new ticket escalation feature, additional modules, bugfixes, and other changes.