Release Notes: This release supports the ITIL processes: incident, problem, and configuration management, including an integrated configuration management database (CMDB).
Release Notes: The system's performance when calculating escalations while having huge amounts of open tickets (> 2000) has been enhanced. Improvements have been achieved using the agent notifications: salutation is now using the real name of recipients instead of the real name of current ticket owners.
Release Notes: Definition and administration of BP related services and SLAs. Enhanced classification of service and support requests by native ticket types. Flexible and sequential authentication against multiple sources (LDAP/SQL). Optimization of internal customer data administration. Enhanced PostMaster administration allows a system search for headers, strings, or regular expressions within the mail. Fully automated actions can be executed on the search results. Flexible password encryption [unix_crypt(), md5(), and plain()]. OTRS 2.2 is the underlying framework to run the ITIL compliant ITSM solution OTRS::ITSM.
Release Notes: New 'Service' and 'Service Level Agreements (SLA)' attributes have been added. Ticket classification can now be managed by the admin interface. Multiple authentication sources are supported for agent and customer login. CustomerUser has been split into "CustomerCompany" and "CustomerUser" (contact). Online help has been added. A more detailled definition of email adresses which have to be matched by the PostMaster filter has been realised.
Release Notes: Performance was increased by adding a cache mechanism. The Oracle driver was fixed for XML alter table actions. The unlock time is reset if an external message is sent. Mail::Tools was updated to 1.75. The crypt option in AgentTicketCompose mask requires a key in the key ring to show pull down options. Bugs were fixed regarding DB2 SQL, encoding Umlauts, downloading links in SysConfig, the bounce feature in SysConfig, the postmaster filter for OracleDB, and other issues.
Release Notes: New features in this release include stable support for Microsoft SQL Server, a multi-calendar and time zone feature, a new statistics framework, optimized synchronization of authorizations from LDAP directory services, PDF output support, a new knowledge database/FAQ module, tracking features for sub-orders, and personal watchlists. Performance gains of an average of 10% were achieved.
Release Notes: RFC quoting for email has been fixed. The Oracle backend is improved. HTML access keys for the customer panel has been added. GPG 1.4.1 is now handled correctly, problems with German "umlaut" and "," in the realname of OE and other small bugs have been fixed. Possible security SQL injections and cross-site-scripting vulnerabilities are fixed now.
Release Notes: Small Oracle database driver bugs and not sending attachments of bin/mkStats.pl have been fixed. A new Chinese translation was added. Some performance improvements are fixed. The old scripts/restore.sh and scripts/backup.sh have been replaced with improved scripts/backup.pl and scripts/restore.pl scripts. Many other small bugfixes were made.
Release Notes: The localizations for the Italian, Norwegian, and Portuguese-Brazilian languages have been updated. A bug in the merge feature and the attachment problem with UTF-8 mode have been fixed. The FAQ attachment problem with the PostgreSQL backend, the broken download of public PGP keys, the ignorance of priority exhibited by GenericAgent (GUI based), and many other bugs have been fixed.