Release Notes: An escalation view has been added. Ticket-, customer-, and FAQ-search supports logical expressions, utilizing the AND, OR, ! operators as well as structuring expressions with "". The article view can be expanded to display all articles at once. More efficient reporting on escalations was added. Reloads were reduced by using AJAX technology. Database and code improvements were achieved. A new Support Assessment module is included, which allows you to check relevant installation and configuration settings. IMAP, IMAPS, and POP3S are supported to fetch email from an MTA.
Release Notes: This release addresses a security advisory. All production environments should upgrade. Affected by this vulnerability are all releases of OTRS 2.1.x up to and including 2.4.6. This vulnerability is fixed in OTRS 2.1.9, 2.2.9, 2.3.5, and 2.4.7.
Release Notes: A page navigation bar was added to ticket overviews in the dashboard. Some minor issues with the WYSIWYG editor have been fixed.
Release Notes: This stable release includes some minor bugfixes related to PGP/SMIME, bulk action, the richtext editor, the dashboard, and the notification feature. The translations have been updated for Simplified Chinese and Swedish.
Release Notes: Some minor bugs have been fixed. The translation files have been updated for Polish, French, Persian, and Italian. Furthermore, the single English translation has been split into US, UK, and Canadian English.
Release Notes: All bugfixes are related to the upcoming WYSIWYG editor and the new dashboard. These features are now ready to use in the intended way. A 27th language, Latvian, has been added.