OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
|Tags||Email Database Internet Web Dynamic Content Software Development Archiving Telephony CGI Tools/Libraries Office/Business Information Management Issue Tracking Help desk IT Service Management ITSM itil OTRS trouble ticket TTS service desk Communications Web Application|
|Licenses||AGPL v3 GPL v2|
|Operating Systems||Mac OS X POSIX Linux AIX BSD Solaris Windows Unix|
|Implementation||Perl SQL HTML XML|
|Translations||German English Spanish French Italian Portuguese Portuguese (Bras.) Dutch Norwegian Danish Schwedish Finish (Suomi) Czechislowakian Polish Russian Slovakian Bulgarian Arab (Saudi Arabia) Persian Chinese (Sim.) Greek Ungarian Vietnamese Turkish Estonian Catalan Latvian|
Release Notes: This release addresses a security advisory. All production environments should upgrade. Affected by this vulnerability are all releases of OTRS 2.1.x up to and including 2.4.6. This vulnerability is fixed in OTRS 2.1.9, 2.2.9, 2.3.5, and 2.4.7.
Release Notes: A page navigation bar was added to ticket overviews in the dashboard. Some minor issues with the WYSIWYG editor have been fixed.
Release Notes: This stable release includes some minor bugfixes related to PGP/SMIME, bulk action, the richtext editor, the dashboard, and the notification feature. The translations have been updated for Simplified Chinese and Swedish.
Release Notes: Some minor bugs have been fixed. The translation files have been updated for Polish, French, Persian, and Italian. Furthermore, the single English translation has been split into US, UK, and Canadian English.
Release Notes: All bugfixes are related to the upcoming WYSIWYG editor and the new dashboard. These features are now ready to use in the intended way. A 27th language, Latvian, has been added.