OpenTT is a trouble ticketing/request management engine, a simple and intuitive container for structured information in the form of question/answer or title/content (FAQ), and a sophisticated graphical reporting tool to keep the situation under control.
|Tags||Information Management Issue Tracking|
|Licenses||GPL LGPL MPL|
|Operating Systems||POSIX Linux|
Release Notes: Chart enhancements included an object filter, data download (CSV), and a reset properties button. The dashboard was enhanced with an object filter and configurable meter size. Database connection optimizations were made and bug related to chart calendars was fixed.
Release Notes: Two new charts have been added. Chart preferences are now persistently stored in the user profile. Charts layout has been refined. A bug has been fixed.
Release Notes: Installation procedure and configuration files have been updated to deploy OpenTT on a Red Hat Linux 9.B box.
Release Notes: A new utility, CreateRemoteTicket.pl, can be used to create a ticket in a batch fashion. This can be useful when integrating OpenTT into your infrastructure. It uses an HTTP connection, so you can run it from anywhere.
Release Notes: A bug in the FAQ search feature (Sourceforge #1211809) has been fixed.