ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a Web based, easy-to-use help desk and asset management software whose features include contract managenent, purchasing, and knowledge management. It has an ITIL ready version too. It integrates ticketing, asset tracking, purchasing, contract management, and knowledge base in one package. ServiceDesk Plus enables end-users to submit tickets via an online Web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification, and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
| Tags | Help desk Asset management trouble ticket |
|---|---|
| Licenses | Free trial |
| Operating Systems | Windows Linux |
| Implementation | MySQL MS SQL |
| Translations | Chinese French Spanish German Hebrew Japanese Swedish Danish Italian Portuguese |
Recent comments
A wonderful help desk software to use. I have been using it for a long time and found no issues in it. You can check it here at www.manageengine.com/p...
manageengine
18 Oct 2010 06:32
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