MailManager helps teams deal with large volumes of email by allocating mail to the right person, providing tools to help answer it (prioritisation, reply templates, and a knowledge base), and allowing managers to set service levels for different types of mail and report on performance against service levels and volumes received. MailManager is based on Zope which is required to use it. It is cross-platform, but most of the testing has been under Linux and Mac OS X.
|Tags||Communications Email Information Management Issue Tracking Office/Business|
|Operating Systems||Mac OS X Windows Windows POSIX Linux|
Release Notes: Support was improved for Outlook and other email clients which use a "References" rather than an "In-Reply-To" header to mark replies to emails. There were a number of Unicode/UTF-8 fixes, including the issue of emails containing invalid UTF-8 characters. Replying to a ticket no longer puts it on hold automatically, and tickets that are on hold don't have the full range of actions. Security was also too strict, preventing users from adding private notes to other tickets. In addition, there are also many other minor bugfixes.
Release Notes: This release contains an important security fix to address a recent vulnerability in PostgreSQL. This issue does not affect installations using a MySQL backend. The user interface has has a lot of improvements, particularly for users of Internet Explorer. There are several Unicode fixes. The loop detection code has been improved, so one MailManager can email another MailManager. Many more minor issues have been addressed.
Release Notes: A total of 50 bugfixes were applied in this release following testing. Bugfixes include issues with user interface, Unicode support, support for Microsoft Windows, and exporting to Microsoft Excel.
Release Notes: A security issue concerning a Postgres encoding security hole was fixed. The code in version 2.0.9 and previous releases may be vulnerable to this issue, depending on your postgres configuration. The exploit may allow an attacker to alter data in the SQL database and gain access to the Web interface as an administrator. You are strongly advised to upgrade.
Release Notes: This release fixes a number of small cosmetic bugs, primarily in handling of HTML email and quoting of replies.