Release Notes: This release added a new full-text search system that supports boolean searching, article title and content weighting, and wildcard searches. A new default knowledge base theme was added. Several XSS vulnerabilities were fixed.
Release Notes: This release added several usability enhancements to the control panel, case sensitivity to glossary terms, and pagination to the glossary, and overhauled the file attachment system. Several minor bugs were fixed, some additional configuration checks were added to installation, and some aesthetic changes were made to the control panel.
Release Notes: The WYSIWYG editor was upgraded to htmlArea3, which works in Mozilla-based browsers as well as Internet Explorer. Glossary pop-ups now use overLIB, which should be mostly browser-independent. A security check to prevent compiled templates from being run out of context was implemented, and a new wizard-based installer was added. Styles and CSS stylesheets were cleaned up and commented, and are now valid XHTML 1.0 Transitional and CSS. The user interface should now look near-identical in IE, Mozilla, Konqueror, and Opera on most operating systems. Several minor bugs were fixed.
Release Notes: This release overhauled the user interface, added RSS support, and added a glossary page.
Release Notes: This release adds a search log and the ability to browse the search log and search totals via the control panel. A "trash can" category where deleted articles and categories are placed has been added.
Release Notes: The ability to specify reusable article components was added. The ability to publish or unpublish specific articles and categories was added. Options to control the display order of articles and categories were added.
Release Notes: This release adds support for "search engine friendly'' URLs, article keywords, and article search/replace.
Release Notes: This release adds the "Automated Reply System" feature, which uses customer email inquiries to perform full-text searches against your knowledge base in attempt to allow them to find the answers to their questions without having to actually submit the email messages to your customer support team.